frequently asked questions

A funeral is a ceremony for celebrating, honoring, and remembering the life of a person who has passed away. While specific customs, traditions, and practices differ across different cultures and religions, all funerals serve the key purpose of giving the bereaved a special time and place to say goodbye and find comfort and healing in one another.

A viewing—also known as “visitation,” a “wake,” or “calling hours”—can involve an open or closed casket, and is seen as a vital part of the grieving process. Having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. The opportunity to come to terms with the death and say a final farewell is an important step on the road to closure and healing.

Embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. It can also enhance the appearance of a person that has suffered damage from an accident or illness. By preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements, including a viewing if desired.

No. Except in rare circumstances, embalming is not required by law. However, most funeral homes do not permit public viewing without embalming. If you opt to not use embalming, oftentimes we can offer families the opportunity for a private viewing prior to burial with minimal preparation excluding embalming.

What you’ll say depends upon whether or not you’ve already had contact with the bereaved. If you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their well-being. If this is your first meeting since the death and you’re in a public setting, it’s kinder not to bring up the death directly. Instead, say something like, “I understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.

Grieving continues long after the funeral, and your support is crucial during this time. Regularly check in with the bereaved, send notes, make calls, and include them in social plans. Reach out on special occasions like birthdays and anniversaries, especially in the first year after their loss.

Consider whether your child is old enough to understand death and if attending the funeral will be meaningful for them. It's important for children to express their grief and participate in rituals. Explain what they will see and experience, and ensure they understand the importance of good behavior. If they become upset, remove them to avoid disturbing others.

Funeral directors are licensed professionals who manage all aspects of funerals and related services. They support families, arrange visitations and ceremonies, prepare the deceased, and ensure everything goes smoothly. They also handle the removal and transportation of the deceased and assist with legal or insurance paperwork. They can provide extra support and recommend professional help if needed.

Absolutely! Our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. Don’t hesitate to make a request because you think it might be too “out there”—we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.

First, contact local medical authorities and the police if necessary. Then, call us as soon as possible. We will help arrange to bring your loved one home quickly and efficiently, avoiding duplication of efforts and fees.

Definitely! In fact, we encourage you to do so. Choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. Whether you’d like to have visitation beforehand, arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.

This usually depends upon two things: the size of the individual and the type of casket or container used. A thin person in a cardboard container will take approximately 3 to 4 hours while a heavier person in a wooden casket could take approximately 4.5 to 5 hours.

First of all, cremation of multiple people at the same time is illegal in the US and many other countries, so the cremation chamber is not designed to hold more than one person at a time. In addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. All necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. A metal disk with a unique ID number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. Knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.

In general, the government does not regulate the scattering of ashes. Make sure you check with your local regulations beforehand, but most locations are usually okay as long as you are considerate and dispose of the container properly. If you wish to scatter the ashes on private land, it’s good practice to consult the landowner first.

Yes. Autopsies and organ donation do not affect your ability to have an open-casket visitation.

A columbarium is a place for the interment of urns containing cremated remains. They’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.